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3 Replies
ohnoprinters
New Member
New Member
‎11-16-2021 09:09 AM

Re: Cannot ping CDG Server

Having this very issue also after installing the latest XDA agent.

Is there any web addresses that we need to allow through our firewall as I've tried searching and found nothing.
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rerickson
New Member
New Member
‎10-03-2019 10:53 AM

Re: Cannot ping CDG Server

I have this same issue for over a month. The XDA software is not submitting meter reads due to CDG server ping failed issue. I have reinstalled the XDA software, no change. I am running 6.0.242. We do not use a proxy and we are not blocking anything.

Xerox - please fix your issue with XDA

 

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎07-19-2019 05:03 PM

Re: Cannot ping CDG Server

Hi ErickT,

Thank you for using the Support Forum. A new version of XDA was released this week.  Please remove the version you currently have and install the new version and see if that will fix the issue. If not then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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ErickT
New Member
New Member
‎07-15-2019 02:06 PM

Cannot ping CDG Server

Product Name: Xerox Remote Services
Operating System: Windows Server 2016 x64

I'm trying to configure XDA v.6.0.205 on a Windows Server 2016 system and it can see the Registration and Update server, but can't contact the CDG Server (whatever that is).

Because of this I can't continue the configuration.    My previous XDA system running on Server 2008R2 is functioning normally and is running the same level software v6.0.205.

Any help would be appreciated.

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