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CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-29-2021 08:15 PM

Re: CentreWare firmware policies cannot be edited

Hi Markus, 

Thank you for using the Support Forum. I am not sure where you tried to get email support but please try the world wide CWW support at CWWWORLDWIDESWSUPPORT@xerox.com or call them at 877-477-1349 (not sure if you can reach this number from Germany). These are the only contacts I can suggest. 

Also you can check in the online support for CWW. You will also find the documentation there as well. 

 

 

Thanks,
CherylO-Xerox
Community Manager

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Markus M.
New Member
New Member
‎03-25-2021 03:27 AM

CentreWare firmware policies cannot be edited

Product Name: Other - specify product in post

In CWW 6.5.19, I have a policy configured which cannot be edited anymore. When opening "firmware version policies" side, this particular policy has status "monitoring" and "enabled". When trying to edit the policy, a popup stating "firmware policy currently monitoring cannot be edited". 
Is there any option to forcibly remove this policy?

This post is asked from outside US, so don't ask me to call 1-800-821-2797 - they won't help.
I have already asked our Xerox partner in Germany for help, but obviously there is nobody responsible for the  CWW product at Xerox Germany.

Next attempt was to contact MPS L1 to L4 support via mail, but they do not answer, either.
Finally this just as a side note: I am doing this here for business, not for pleasure. If Xerox wants to deliver enterprise grade products and services, please review your support structure.

 

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