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Community Manager
Community Manager

Re: Convenience Authentication

Hello klb, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797.

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Convenience Authentication

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Not Specified

I have several AltaLink C8170 MFPs with card readers. Users will be logging into the printers using their ID badges. This works fine for a period of time, but the settings continue to drop the convience authentication setting, going back to just alternate control panel login and website login. I turned off the adaptive learning settings and that seemed to help but didn't completly resolve the issue. Everything else on the printer is working as we want, I just can't get this last thing to hold its settings.  Any suggestions as to what I may be missing?

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