Hi Keith Roberts,
Thank you for using the Support Forum. Please make sure you are following all the steps in the solution for importing the device address book from file. The solution discusses the append and overwrite settings. If this solution does not help please consider contacting your support centre for further assistance.
We recently upgraded to 8035/8045 from 7845 machines. We utilize the standard accounting feature within the machines web gui. This being said in the 7845 when importing a csv of users and codes there was a radio button that gave you the option to append or overwright existing. The new software doesn't have that. So I've found that I'm deleting all of the accounting for each user each time I add a new user to my master csv and import it. We run reports once a month for 4 machines. As a work around I'm having to create individual csv's for new users throughout the month. Then once we run the report for the month I can do a mass delete of all users and import the master csv. Which is a lot of extra work when you have multiple new users each week... Am I just missing something something in the new software where this exists? Pic is of what it looked like in the 7845 web gui. Thanks!