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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎08-12-2013 12:55 PM

Re: EQ Hotfix for 4.2.6

Thanks for providing this information I am sure it will help others.
Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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RuiC-Xerox
Technical Escalation User
Technical Escalation User
‎08-09-2013 02:59 PM

EQ Hotfix for 4.2.6

Product Name: Other - specify product in post

Hello,

 

the following behaviour has been report with some frequency. Hope this helps some of you.

 

When using EQ EO\EE 4.2.6, if the system us configured to automatically release a users secure print job after login, an error may occur where all jobs for all users in the queue are released on one printer.

 

Solved:

An hotfix for this problem has been release. This is applicable to the DCE service.

This hotfix should be applied IF the problem occurs.

This has only been reported on 4.2.6, with higher frequency on 78xx devices.

 

If this is your case please contact our support center and refer EQ hotfix: 214033

 

NOTE:

This hotfix contain dependencies. Please make sure to read the related documentation and best practice guides before apply any changes.

Please select Accept as Solution if you feel this post has helped you.
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