cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Valued Member
Valued Member

Equitrac- configuring Xerox WC 5875 settings- HELP!

Today I tried setting up a 5875 to work with Professional Equitrac TouchPoint.  The MFP is replacing a 5775.  Luckily, the foreign interface device from the 5775 is the same part number as for the 5875, so I just took it out of the old machine which was already up and running with Equitrac and installed it on the 5875.  I know there are settings that need to be configured in tools to lock down the Xerox, however after two different phone calls with 2nd level support, and speaking to a Xerox Service Manager, nobody's suggestions have worked.

 

Under Accounting, I selected "auxiliary device" and tried every option in that category, "generic, key counter, access code, coin operator, etc.)  I am still able to walk up and make a copy without the Equitrac stopping me.  After several hours, we have elminiated the possibilities of: the Equitrac terminal being bad, and all cables and connectors being bad.  This leaves the Xerox settings.  On the 5775, there is a "foreign interface device" button in tools, but that is missing from the 5875.  Any suggestions?  Equitrac tells me that they have plenty of customers with this model Xerox, however they don't know what the copier settings should be and aren't allowed to give advice on them.  Xerox support has been less than helpful, with one telling me I should go in under "login methods" in Centerware and select "Smart Cards," even though this Equitrac system doesn't use cards at all--- it is a touch screen terminal where users enter a series of passwords to copy/scan/etc.  

 

Is there a special enablement kit that I need?  Is taking the FID out of the 5775 and installing it on the 5875 not sufficient enough---did the machine need to come installed with it in the first place, along with some other software that it's missing?  Please help, I am at my wit's end with this, and nowhere to go for reliable help. 

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Equitrac- configuring Xerox WC 5875 settings- HELP!

The issue is that Xerox doesn't have the Touchpoint device so nobody can give 100% answers, Just like Nuance doesn't have the printer in question.

 

That said, it doesn't matter if the device is hooked up or not, if you have set it to Auxilary Access Device and locked down the services you want to track it should be impossible to just use that service.

 

Capture.GIF

 

As for the type, I cannot for the life of me remember if it should be Access Code or Card Activated but am leaning towards Access Code. You will have to try both though it doesn't matter if you have a card reader, the reality is that the PCT supports them.

 

From Accounting Mode > Auxilary Access

1.gif

 

 

2.gif

 

 

 

5.gif

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
Valued Member
Valued Member

Re: Equitrac- configuring Xerox WC 5875 settings- HELP!

Thanks very much for your reply. I tried those settings, but they didn't do the trick.  It turns out through further research that Xerox doesn't support the Equitrak Professional TouchPoint.  Nuance is making us a special cable that might make it work, and we are replacing the foreign interface device in the event that the one we have is broken.  Other than that, we tried every one of those auxiliary device settings..I also tried turning network accounting on, all to no avail.  

 

In the meantime, I'm trying to convince the customer to just use Xerox Standard Accounting.  Do you happen to know what Equitrac has that XSA doesn't?

 

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Equitrac- configuring Xerox WC 5875 settings- HELP!

Equitrac does reporting like no other, XSA is massively limited on that front.

 

I'm about as far as you can get from knowledgeable on Equitrac, but the reporting is by far the biggest complaint the Accounting admin calls about when they switch to XSA from Equitrac .

 

Then of course Equitrac does much more than accounting, which is the only thing XSA does. Equitrac for instance does card readers, Follow you print, Accounts can have money/billing applied,Shared queues and probably a lot more that I am forgetting.

 

And then we have Print Safe, which is again, not something I am very knowledgeable on, but it is an inhouse Equitrac type thing that works quite similar.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos