Equitrac - released jobs do not print - job deleted by user
Hi all - looking for some guidance with our Equitrac v4.2.2 installation. For many staff, when they release a job from the printer, the job does not print. Consistently, the jobs arrive at the printer, they can see the job to release, and they can release it. Reviewing the log on the printer we see JOB DELETED BY USER. This is not the case obviously.... Any clues/suggestions appreciated. Printing to non-Equitrac printers works fine. Deleting their accounts in Equitrac and/or resetting their PIN, may or may not fix the issue temporarily.