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NeuroPsyche
New Member
New Member

Factory reset does not reset Admin password on a Workcentre 6515

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I have the same problem. 

I setup a new access point, changed my SSID. Went to the admin page to set the new SSID in the 6515 and didn't remember the password. Looked on the net for it and found it's supposed to be either 1111 or the SN of the unit. I tried both and neither got me in. I did the full factory restore which I thought was supposed to reset the password to the 1111 or SN. None of them work. I did a factory restore about 6 times over the weekend and the password doesn't work. 

I remember when I first got the printer the password was 1111. I changed it to Admin a long time ago. 

Why doens't the factory restore reset the password? Nothing I seem to do, even Home button 10secs and 6789, device, factory restore, doesn't clear/reset the password.

Can I get help on this? The printer is about 2 years old and I do not have any maintenance. I don't see any reason to have a maintenance plan on a $400-$500 printer. 

Thanks!

David

 

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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Factory reset does not reset Admin password on a Workcentre 6515

Hello there,

When trying the serial number as the password, did you make sure you entered it case senstive? This is very important. Also, any letter "o" are actually the number "0" in Xerox serial numbers.

Thanks,
CathyO-Xerox
Community Manager

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RobRvT
New Member
New Member

Re: Factory reset does not reset Admin password on a Workcentre 6515

I got the same problem...forget my password and username and cannot get it to default. Have you the solution?

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TammyL-Xerox
Administrator
Administrator

Re: Factory reset does not reset Admin password on a Workcentre 6515

Hello RobRvT, 

You will need to call into the support centre 1-800-821-2797 to reset the password, they can generate a code that is needed. 

Thanks,
TammyL-Xerox
Community Manager

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