yes you can
Could you advise how you did it please?
Can you tell me how you managed to do it ?
is there anyway to reset my password without falling for the "Xerox need an engineer scam?"
Try the username as Admin with a password of 1111. Note the uppercase A in Admin.
There is no Text but you can use the chat feature on the Support page. Click the Red Chat icon on the right of the screen or scroll down and click "Chat with Support". You will need a maintenance agreement to use chat and must use it during its business hours for your country.
Is there any way to text them instead of calling?
If that didn't work, you may need to call Support for a password reset: 1-800-821-2797
I have found the serial number and tried with username: admin and password: serial number, but unfortuantrly this credentials doesn't work.