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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Help with ASR Management

Order of importance for connection to the edge server.


1. Time/Date (Must be within 3 minutes of current time)

2. Proxy (if you have one)

3. DNS

4. Subnet and gateway

5. HTTPs must be enabled on the printer


After that it is a firewall. It needs access to ports 443,161,162 and

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Joe Arseneau
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Help with ASR Management

Product Name: Other - specify product in post
I am based in UK and we have a printer in Paris which is not auto ordering supplies due to not being enrolled in the ASR. When trying to enrol i get the folllowing message: Your device has not been connected. Please try again after device has been successfully connected. You can enrol once device is AMR active I have checked the obvious things such as network communication and all configuration is correct
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