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besmaalways
New Member
New Member

I need to factory reset and do not have the admin password

Product Name: WorkCentre 6515
Operating System: Windows 10
I have a WorkCentre 6515 printer i bought to work remote that my company put a password on so it could work on their computer. I have left the company and want to use my printer at home now. I cannot access any device settings, i do not know the admin password, and it is not set up with my wi-fi. Why is there not a button configuration for reset?
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CathyO-Xerox
Community Manager
Community Manager

Re: I need to factory reset and do not have the admin password

Hello besmaalways,

If the default password of the serial number does not work, please call the Support Centre for a password reset: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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