Important BUG in Xerox Standard Accounting on WorkCentre 7545

[fabiolaserra]

Fabio, I know that my xerox partner reported the issue to IT department but they (the partner) told me that the solution could take some months (or year!) to be solved... In my opinion Xerox Italy is not so "smart" than Xerox USA... For this reason I wrote on the forum, hoping that some moderators could speed up the solution... do you have some contants with mods?

[Fabio]

ok, i tested it myself with the latest firmware, its still present

this needs to be escalated to software, so that way it can be resolved in the next firmware...

i also tested this on a xerox colorqube 93xx machine and also the same 666666 showed up

so seems its a common bug on all discovery controllers

can you make the escaltion?

[Fabio]

 061.121.221.29800 released today, maybe its solved there?

otherwise its best to call the software department to make an escalation

[fabiolaserra]

Installed 061.121.221.27200. The bug has not been solved! (but now I can change my admin pwd... at least this is fixed).

I'm very disconsolate

[Fabio]

ok, keep us posted, the latestt firmware is not released, i hope begin next week

but also the previous release contains lots of fixes : 061.121.221.27200

next release will be : 061.121.221.29400

[fabiolaserra]

Thank you for your support. I will post a comment when the xerox technician will upgrade the firmare, let see if it will fix my issues.

[Fabio]

xerox will make a new general release if enough fixes are included :)

sometimes we need to wait, its just stupid that we are now aware of those "beta" firmwares, they are actually quite good and inlcudes fixes and enhancements if i look in the release notes...

[fabiolaserra]

I called the support, asking for the latest firmware that will be available from tomorrow. I hope that it will fix all the issue we have (a lot! for example, we cannot change admin password, because it is automatically reset after a restart!!!:smileymad:)

[fabiolaserra]

But why xerox does not publish firmware upgrades in their website even if they are not beta?

[Fabio]

offcourse its safe, i do it all the time, firmwares are for updates/fixes, whul wouldt that be safe?

the only risk is that there something happens like a a power interrupt while upgrading

but you can still reflash using the altboot method when that happens, technicians know how todo this