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Frequent Member
Frequent Member

Important BUG in Xerox Standard Accounting on WorkCentre 7545

Hello

I would like to report a bug about Xerox Standard Accounting on WorkCentre 7545.

 

What happens: When a user logs into 7545 he sees a group that should not be visible (Xerox Administrative Group, cod. 666666)

 

How to reproduce the bug:

1) Create at least two groups

2) Create two users

3) Grant to fist user the permission to access to ALL groups (in this case 2). The bug occurs only if you perform this operation in user form, selecting the 2 groups. When you select them, automatically will be selected also the checkbox in the header of the table ("select all"). This operation will grant to all users the access to Xerox Administrative Group.I suppose that there is something wrong in the way the firmware consider this "all" checkbox.

 

Workaround: Grant the access using the Group form (selecting the users that you want to enabled for selected group).

 

NB: When you see 666666 group, the only way to hide it again is to completely reset XSA.

 

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38 Replies
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Community Manager
Community Manager

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

Hi Fabio

Welcome to the Support Forum.  We appreciate your post but would suggest that you contact your local Xerox Support to report the problem and to find out if there is a solution. 

 

Thanks You,

CherylO-Xerox

Thanks,
CherylO-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

hello, what firmware are you on? there were lots of XSA fixes since general release

you can call xerox and ask for : 061.121.221.27200

 

 

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Frequent Member
Frequent Member

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

Done, but there is no solution because it is a unknown issue. Just the workaround discovered by myself and comunicated to xerox support technician.

 

I have posted this thread just because I would like to inform xerox also using this channel.

 

Thanks

Fabio Laserra

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Frequent Member
Frequent Member

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

Hi Fabio,

the Xerox Technician upgraded the firmware to 061.121.201.09700. It seems to be the latest available firmware:

 

http://www.support.xerox.com/support/workcentre-7545-7556/downloads/itit.html?associatedProduct=XRIP...

 

The version you say is a beta release? Why is it not listed in the firmware list?

Thanks

Fabio

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Valued Advisor
Valued Advisor

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

hello, no that firmware is rather old

 

there are lots of releases after that release you mention , they are just not posted on the xerox site... those firmwares are  just for customers with problems

 

in those new firmwares are fixes and improements for XSA and many other fixes and requests

 

so call xerox and ask for that release :)

 

from + 4 nov there will be a newer : 061.121.221.29400

 

maybe you can wait until that one is out

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Frequent Member
Frequent Member

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

Thank you,

where can I check firmare updates?

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Valued Advisor
Valued Advisor

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

by calling xerox :)

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Frequent Member
Frequent Member

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

LOL :)

Anyway the technician told me that installing a firmware that has not been published in the xerox web site is not safe... what do you think about?

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Valued Advisor
Valued Advisor

Re: Important BUG in Xerox Standard Accounting on WorkCentre 7545

offcourse its safe, i do it all the time, firmwares are for updates/fixes, whul wouldt that be safe?

the only risk is that there something happens like a a power interrupt while upgrading

 

but you can still reflash using the altboot method when that happens, technicians know how todo this

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