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I have a contact that can help you with this. I have sent you a direct message for you to provide me with your contact info. When I have that, I will have the XEAR Specialist contact you directly.
Thank you so much for your help, but our product manager informed me that he has this question under control at the moment. Anyway, I would appreciate it if you can give me the email of the person responsible for XEAR (in case we need to deal with this again in the future). My name is "Élvio A. de Arruda" and my email is email@example.com. Good weekend for you and your family!