At my office, I have enabled tracking on all prints on CentreWare. I have set up accounting on all the PCs in the office - I went to printer properties, configuration, accounting, "do not prompt" and put in user ID. The problem is that I don't know how to do this (previous steps mentioned) on a Mac. So when I try printing on a Mac, it gives an error notice that says "the job was deleted due to invalid accounting ID's".
Please help. How do I enter user ID for accounting on a Mac?
I have tried ...
-selecting doc to print
-select "xerox features" on "printer options" pull down menu
-"advanced" on "paper/output" menu
-under configuration, click "accounting" button
-under accounting system, click "xerox standard accounting"
- "do not prompt" (and i also tried "always prompt")
-entered the user id
It did not work. This is on a MAC 10.8.5 by the way..
can you please have a look at this post. If this does not help please provide us with the driver version on the MAC, the firmware level on the 75xx and if possible what type of accouning you set-up on the printer (Local Accounting or Xerox Standard Accounting).
the link was missing..
No that did not help. It just told me to call Xerox Support.. who I've called several times and they have not been able to help.
Hi, sure :(
please provide us with the driver version on the MAC, the firmware level on the 75xx and if possible what type of accouning you set-up on the printer (Local Accounting or Xerox Standard Accounting).
It is a MAC 10.8.5
I don't know what a firmware level is.
I'm not sure what type of accounting was set up. Tracking is enabled on Xerox Workcentre for Copies & Prints.