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Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

At my office, I have enabled tracking on all prints on CentreWare. I have set up accounting on all the PCs in the office  - I went to printer properties, configuration, accounting, "do not prompt" and put in user ID.  The problem is that I don't know how to do this (previous steps mentioned) on a Mac. So when I try printing on a Mac, it gives an error notice that says "the job was deleted due to invalid accounting ID's".

 

Please help. How do I enter user ID for accounting on a Mac?

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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

I have tried ...

-selecting doc to print

-click print

-select "xerox features" on "printer options" pull down menu

-"advanced" on "paper/output" menu

-under configuration, click "accounting" button

-under accounting system, click "xerox standard accounting"

- "do not prompt"  (and i also tried "always prompt")

-entered the user id

 

It did not work. This is on a MAC 10.8.5 by the way..

 

Any suggestions?

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Technical Escalation User
Technical Escalation User

Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

Hi Rowan,

can you please have a look at this post. If this does not help please provide us with the driver version on the MAC, the firmware level on the 75xx and if possible what type of accouning you set-up on the printer (Local Accounting or Xerox Standard Accounting).

 

rgds,

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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

What post?
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Technical Escalation User
Technical Escalation User

Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

Sorry, 

the link was missing..

http://forum.support.xerox.com/t5/Printing/Mac-OSX-10-8-5-Invalid-Accounting-IDs-with-Workcenter-753...

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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

No that did not help. It just told me to call Xerox Support.. who I've called several times and they have not been able to help.

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Technical Escalation User
Technical Escalation User

Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

Hi, sure :(

please provide us with the driver version on the MAC, the firmware level on the 75xx and if possible what type of accouning you set-up on the printer (Local Accounting or Xerox Standard Accounting).

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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

It is a MAC 10.8.5

 

I don't know what a firmware level is.

 

I'm not sure what type of accounting was set up. Tracking is enabled on Xerox Workcentre for Copies & Prints.

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Technical Escalation User
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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

Hi,
Driver version, is the print driver, or ppd, you have installed at your mac. If you font know I will try with the latest version.
Firmware is the printer software. Thid one would be useful. You can find it by printing config report from uour printer.
Accounting type would be very useful. I need to understand if I should configure my printer using local acounting or xerox standard accounting.

Otherwise I will just setup "similar environment", and make sure tge driver works as expected.
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Re: Invalid Accounting ID - Xerox WorkCenter 7545 and Mac

How do I figure out which accounting type it is?
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