If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7830i/7835i/7845i/7855i .
Alternatively, you can visit our Contact Us page for other support options.
I need to create two roles: one that can print in color, the other one that can print only in bn. It seems that "non logged in user" role is applied also to authenticated users.
"non logged in user" role cannot print in color.
"BN" role cannot print in color
"Color" role can print in color.
I assigned "BN" role to all users except for 2 users that have only "color" role.
The result is that "BN" users cannot print in color (ok!) but also "color" users!
If I grant "non logged in user" the permission to print in color, both "color users" and "BN" users will print in color.
So it seems that "non logged in user" role is appled also to connected users.
I attached some screenshots. As you can see the permission that I set for colour user should let him to print in using color, but he cannot.