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LDAP Search Question

We have one 5325 out of all 6 copiers configured the same, although when trying to lookup names on the address book to email via LDAP, it gives us error 016-523. We were baffled as none of the copiers had needed any differing setup. We have like I said 6 other 5325 that are EXACTLY the same with no LDAP errors, so we ensured the password was correct, and even went as far as putting a trust certificate. SAME issue. It will not do lookups.

 

Any suggestions? 

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Re: LDAP Search Question

Thank you liebherr for using the forum.

I have searched the knowledge base for the fault code that you mentioned and could not locate it.  Could you have possible meant error code 015-532?  If so, here is the solution identified for that error code:

http://www.support.xerox.com/support/WC53XX/support/en_US.html?objGUID=14123

 

I am not sure why the settings would differ from the other 5 copies but the knowledge base might have recommendations for configuring the LDAP settings. 

http://www.support.xerox.com/support/workcentre-5300-series/support/enus.html

If you are using CentreWare Internet Services (CWIS) you may want to check this solution.

http://www.support.xerox.com/support/WC53XX/support/en_US.html?objGUID=13863

 

If none of these help I would recommend you contact support at 1-800-821-2797.

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SandyP-Xerox
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