This might be a silly question, but have you tried the default login?
Thank you for using the Xerox forum.
I would suggest that you review the following solution.
Solutions for : How To Perform a Software Reset
If that does not resolve your issue you may consider Contact an experienced service technician at the following link: Fast Track to the Expert
Hey guys -
I'm locked out of my printer, and I need to be able to restore it to factory defaults. I can't get in through the web interface because I'm not sure of the password and the control panel is all locked up. I work on Chile, where Xerox has not good support staff. There has to be another way to fix this issue?
Any help would be greatly appreciated.