Hello Daniel_C,
Please check out this article on Unable to Access the Admin Password. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance.
Hello, I want to ask for help. I have lost my web page password, but factory reset does not help. I tried both a full reset and a separate network settings. I can’t get to the service. I live far enough. Also factory reset does not reset password Help please, thanks.