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svetlif New Member
New Member

My Control Panel is locked and after reset NVRAM the password is not reset to defaults

Hi, I have Xerox Phaser 7400 which was locked for publick use, but now we cant remember the password and cant unlock it. I have tryed to reset NVRAM and as it is mentioned in the user guide after this reset the password must to be the default one, but no one from those is working:

admin 1111

admin 11111

admin 0000

admin admin

admin 6789

 

I called to our country support - Bulgaria, but they have no idea how to unlock it. Can you give me an advice how to reset the password?

 

Note: I used the reset NVRAM from the service device menu which I open with Back and ? buttons before power on the printer. The other menu for reset NVRAM is locked.

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: My Control Panel is locked and after reset NVRAM the password is not reset to defaults

Hi Svetlif,

Thank you for using the Support Forum. Please take a look at the solution for resetting the machine.  If these is the process you have followed and it is not working for you then a technician would be required to reset the machine.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: My Control Panel is locked and after reset NVRAM the password is not reset to defaults

Hi Svetlif,

 

There is no default admin on these devices, so it is either no login, or whatever the user setup in Security > Administrative Security in CWIS.

 

For this reason, a tech would need to wipe the device from inside of the Diagnostics mode as we have no backdoor that supercedes the security applied by the user/owner.

 

 

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Joe
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bwilson80 New Member
New Member

Re: My Control Panel is locked and after reset NVRAM the password is not reset to defaults

How would i go about reseting the device.

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Re: My Control Panel is locked and after reset NVRAM the password is not reset to defaults

Hi bwilson80,
Thank you for using the Xerox forum.

 

As Joe mentioned this is a service procedure that is not visible to the user.
"a tech would need to wipe the device from inside of the Diagnostics mode"

You may consider contacting our specific product support experts which can be found >> http://www.xerox.com/about-xerox/contact-us/enus.html

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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