Hi, I have Xerox Phaser 7400 which was locked for publick use, but now we cant remember the password and cant unlock it. I have tryed to reset NVRAM and as it is mentioned in the user guide after this reset the password must to be the default one, but no one from those is working:
I called to our country support - Bulgaria, but they have no idea how to unlock it. Can you give me an advice how to reset the password?
Note: I used the reset NVRAM from the service device menu which I open with Back and ? buttons before power on the printer. The other menu for reset NVRAM is locked.
Thank you for using the Support Forum. Please take a look at the solution for resetting the machine. If these is the process you have followed and it is not working for you then a technician would be required to reset the machine. Please consider contacting your support centre for further assistance.
There is no default admin on these devices, so it is either no login, or whatever the user setup in Security > Administrative Security in CWIS.
For this reason, a tech would need to wipe the device from inside of the Diagnostics mode as we have no backdoor that supercedes the security applied by the user/owner.
Thank you for using the Xerox forum.
As Joe mentioned this is a service procedure that is not visible to the user.
"a tech would need to wipe the device from inside of the Diagnostics mode"
You may consider contacting our specific product support experts which can be found >> http://www.xerox.com/about-xerox/contact-us/enus.html