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TammyL-Xerox
Community Manager
Community Manager
‎03-06-2023 09:19 AM

Re: Need to nuke a machine back to factory defaults

Hello woobydooby, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797. 

 

Thanks,
TammyL-Xerox
Community Manager

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woobydooby
New Member
New Member
‎03-03-2023 11:41 AM

Need to nuke a machine back to factory defaults

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10 x64

I've got a Xerox that I need to wipe ALL settings and certificates from, but I don't have a laptop I can use to get into the EWS. How can I do a hard factory reset, bringing everything back to factory defaults?

I've done Reset UI to Factory defaults and that's just placed the UI elements we'd hidden back into place and changed how paper is handled.

following this guide to the 'T'.
https://www.support.xerox.com/en-us/article/en/x_wc7556_en-O41986

It didn't wipe networking information, security information, or certificate infomation.

The Software Reset doens't fill me with confidence that it's what I need.

Can someone explaine what the Software reset does?

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