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photo-bob
New Member
New Member

New printer. Login as Administrator gets Name or Password not recognised

Product Name: VersaLink C400 Color Printer
Operating System: Windows 7

Hi.  Im a newbe to this forum and Xerox printers.

Purchased a new VersaLink C400 last week.  Had an urgent job and after initial setup used it as Guest.  Now trying to fine tune the settings but when I try to log in as Admin on the printer screen I get "Name or password not recognised".  I can log in on on my PC but unable to change tray settings.

Suggestions welcome as I need to reset to fgactory default and re do the installation.

Photo-Bob

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3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: New printer. Login as Administrator gets Name or Password not recognised

Hi,

Have you tried to login with user "admin" and password machine serial number?

 

Gabi

photo-bob
New Member
New Member

Re: New printer. Login as Administrator gets Name or Password not recognised

Hi GabiE-Xerox

I discovered that if I log-on on PC Screen and then log-on on printer screen everything works as advertised.

Possible it could have been a hand-eye coordination problem as location of printer makes it difficult to see which key I had pressed :-(

Thanks for support

Photo-Bob

 

 

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IT-Marie
New Member
New Member

Re: New printer. Login as Administrator gets Name or Password not recognised

I just setup a new versalink c4oo and I cannot log on as admin passwor not correct. Please advise. I tried 1111 and SN nothing works.

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