Not able to upload certificate (pfx) to Phaser 3610

[CherylO-Xerox]

Hi tc_joshua dunkeson,

Thank you for using the Support Forum. Please take a look at this solution concerning managing certificates and see if this will help.  If this does not help please consider contacting your support centre for further assistance.

[tc_joshua.dunkeson]

I am running a Phaser 3610 and am unable to upload a pfx file to the "Upload signed certificate" option.

Steps taken:

1. Login to CentreWare Web console on the printer

2. Go to Security->SSL

3. Click on "Generate Signed Certificate" option. Used default options.

4. Restart printer

5. Go to Security->Certificate Management to confirm that the self-signed certificate was installed.

6. Confirm that "Upload Signed Certificate" is available under Security->SSL.

7. Create and export web server certificate with 2048-bit private key to a pfx file with password on internal Windows PKI server.

8. Attempt to upload the web server certificate to Security->SSL->"Upload Signed Certificate".

9. Failed with "Your request was not processed" error message.

There is no documentation regarding certificates in User Guide for Xerox Phaser 3610.

Ideas?