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Dimonis New Member
New Member

Not awake after sleep-mode WC 7220

Product Name: WC 7220
Operating System: Windows 10 x64

Hi, guys!

Have TCP/IP network WC 7220. Long time it's work perfectly, but not long ago, it not awake after sleep-mode, and only reboot on buttons can help start printing and scanning. Have 3 machines, and all of them have this troble. Problem repeating every day from last week. 

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4 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: Not awake after sleep-mode WC 7220

Hi,

Try to update their firmware.

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Dimonis New Member
New Member

Re: Not awake after sleep-mode WC 7220

Ok but wonna know reasons of the problem. 

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rdaniels2 Valued Contributor
Valued Contributor

Re: Not awake after sleep-mode WC 7220

I saw something like this before, Not on that model. Check under Properties -> General Setup -> Energy Saver.

Something could've gotten changed, If you have a good clone, you could try recloning the machine first to see if it fixes the issue.

Randy
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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Not awake after sleep-mode WC 7220

Wanna know how to actually fix it? It is by far the dumbest fix I have come across, but it works on all the Connectkey products.

Set USB to powered during sleep mode

1.JPG

 

I don't remember when this issue became a thing, just that it has been there for years, I assume since they made the feature available, which was done because people had to wake the device before their card reader would work in secure environments, but by default, it is disabled (un-powered)

I don't believe it is any different in the current firmware release.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.