Please call into the support department at 1-800-835-6100 they will be able to put you in contact with someone from PagePack department that will be able to assist you with the missing pin. Unfortunately that is not something we would have access to here at the forum.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!