Printer Deployment PS not working for one computer...

techcoor · ‎10-20-2022

All computers are Windows 10s. There are a couple of X32 and the rest are X64s.

Talked to second level support and was told printer deployment does not support seeing the print status. With that information, I removed the printer deployment and when to installing manually on each computer. Therefore, the printer deployment is no longer an issue. Although users are still seeing the printer deployment entries even though those can not be used.

That didn't stop the missing Xerox Accounting. The Global PCL6 and PS drivers were used ex PS select UNIV_5.887.3.0_PS_x64_Driver.inf. Assume ntprint.inf_amd64 is for something else.Selected x3UNIVP.inf. Finally, selected Xerox Global Print Driver PS. That did not work for all computers.

Talked to second level support and all he did for one computer is select Xerox GPD PS V5.887.3.0. I do not understand why PS V5.887.3.0. is needed instead of Xerox Global Print Driver PS for that computer. I do not know what revision Xerox Global Print Driver PS or when to use one driver instead of the other.

Not sure if Xerox Desktop Print Experience will work since I have V3 drivers.

JordanAXAUQE-AA · ‎10-20-2022

Good evening, how are you deploying your printers? What is your environment like (Mix of Windows 7-11 x86 and x64?) It sounds like you are using the server as a Print Server so you would only need to configure your Print Queue on the server which would then push the settings out to the rest of the clients. Also, you mentioned the V4 print Driver - make sure you download and install the Xerox Print Experience App as it will give you the full function set of the driver.

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

techcoor · ‎10-15-2022

Recieved

Subject: Your post - 'Re: Printer Deployment PS not working for one computer and another directed missing Xer...
From: Anonymous
Date: 10-14-2022 09:20 PM

Your post - 'Re: Printer Deployment PS not working for one computer and another directed missing Xerox Accounting', has been rejected by the moderator. Click here to view the post.

TammyL-Xerox · ‎10-13-2022

Hell techcoor,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

techcoor · ‎10-10-2022

I am using printer deployment from Windows Server 2019. I have gone through turn off the printer deployment to clear from the servers. Printer deployment does work for about 10 computers so far.

However, I have the problem that the Xerox Accounting PS driver is not deployed to computer 47. At first deployments (I used PS and PLC6 drivers) was not working at all, I could not delete the Xerox Printer driver from Printers & Scanner. I did have to go to Device Manager to delete the drivers. Now PLC6 driver will deploy and PS driver drops the Xerox Accounting. I tried using the Deleting a Print Driverprocedure found in Xerox® V4 Print Drivers & Applications Overview Customer Tip. But still no PS Xerox Accounting.

On computer 40, I have a number of redirected drivers with the Xerox Accounting dropped. Printer deployment works. How would I determine where the redirection is coming from.