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New Member
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Qube 9201, prints getting deleted, windows 7

Hi everyone,

 

I hope someone here has come across this before.  We have a Qube 9201, secure printing and accounting are enabled. For some unknown reason, my windows 7 machines (only have 10 of them) keep getting their jobs deleted because of invalid accounting IDs.  My windows XP boxes print without any problems.  I’ve deleted the printer driver folder on the local disk and re-installed the most recent drivers.  That seems to work for a short period of time but then the problem starts all over again.  Last week I had to re-install the driver on the server because print jobs (regardless of OS) were getting stuck in spooling.  I think I covered all the bases.  Thanks for any info provided. 

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Community Manager
Community Manager

Re: Qube 9201, prints getting deleted, windows 7

Hi IBSG_IT,

Thank you for using the Support Forum. Please take a look at the solutions for Jobs deleted due to invalid id and see if any of that information will help.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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