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TammyL-Xerox
Community Manager
Community Manager
‎04-05-2021 09:19 AM

Re: Remote Services Upload Not sending Email notifications

Hello brihnar, 

 

I searched our knowledge base and found this article for setting alerts. 

 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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brihner
New Member
New Member
‎04-01-2021 10:57 AM

Remote Services Upload Not sending Email notifications

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: macOS 11 - Big Sur

I have enabled the Remote Service Upload service.

In Settings I have selected to be notified at 8:00am for all three events possible: Data Uploaded, Upload Error, Upload Diabled.

I have three different emails for these notifications to go to - however, none of them recieve the Notification.

E.g. - The main Remote Service Upload scrren indicates that the last upload was at 8am this morning (4/1) and the next upload will be at 8am tomorrow (4/2).  But I did not recieve a data uploaded notification for this mornings 8am upload to ANY of the three emails listed in the settings.

Any ideas to why this isn't working?  Also, where does the upload actually go (assuming the emails that are suppossed to be sent are just notifications)?

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