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New Member
New Member

Remote User Printing

Xerox WorkCentre 5790

 

We have a user printing large documents, and wasting a lot of paper and ink. I have looked in the audit log, and the user is identified as a remote user instead of their username. As far as I can tell the user has added the printer as a local IP printer instead of printing through our printer server. Our print server does not show any activity at the time of the printing. I think that is why it is not resolving a username. Is there a way to track the IP address that is printing so I can identify the device and user? Here is what the audit log shows. 

 

7795/8/201411:03:055Print JobJob 59495Remote Usercomp-normalIIO-disabled
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Community Manager
Community Manager

Re: Remote User Printing

Hello goodman_wa,

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox WorkCentre 5790.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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