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Repeating passcode prompt on each copy of print job

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We have a Xerox 5875 that has recently developed an issue.  Single print jobs work fine and prompt for the accounting code.  However, trying to print off multiple copies of a document result in the accounting code prompt to reappear for each copy.

 

None of the settings for this copier have been touched for over a year now so I do not know what happened.  We have tried reinstalling the copier but nothing changed.  Any tips?

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Analyst Nation Moderator
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Re: Repeating passcode prompt on each copy of print job

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The copier would play no part in prompting for anything related to printing, only for copies.

 

So if you are printing from a PC, it is likely that Microsoft updated the Print driver you were using from last year (Xerox XC5875 PS/PCL) to a Microsoft Certified Class Driver, which until you went lookking for it, would appear that "Nothing has changed" since you didn't change anything yourself.

 

The reason it would prompt per copy in that case is the following:

 

The Xerox driver uses Printer Collation which means, if you have a 10 page job, and want to print 10 copies, it will send 10 pages and tell the printer to do it 10 times.

 

The Microsoft Class drivers use Host collation, which means it sends the job 10 times. This is the preferential way for most desktop printers, especially printers with limited memory, but it is not what you want with an Office printer. To resolve this you either need to uninstall it and go with the Xerox driver, or , if it still works like it did last I tested, you can go into the Windows Store and install the Xerox Print Experience app

 

 

Experience app:

https://www.microsoft.com/en-us/store/apps/xerox-print-experience/9wzdncrfj1f8

 

A longer worded Collation explanation:

https://helpx.adobe.com/acrobat/kb/pdf-files-printed-acrobat-do.html

 

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Joe Arseneau
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Re: Repeating passcode prompt on each copy of print job

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Thanks Joe. Per your suggestion I pushed out the updated Xerox driver and that seems to have fixed our problem.
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