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KIITSupport New Member
New Member

Reset Admin Password

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Product Name: VersaLink® C500 Printer

Hello,

We changed the admin password on or Versalink C500 and now we cannot access the printer.  Does anyone know how to reset the printer to factory defaults?

Thanks,

Matt

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Reset Admin Password

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You can't reset it yourself without providing Admin credentials, you will need to call Xerox and have them do it.

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Joe
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Fabio Valued Advisor
Valued Advisor

Re: Reset Admin Password

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yes , its indeed a verry complicated process now on versalink

you need to give the counters, they based on those counters you will get a printfile, that you can print with a small utility, then the password is resetted

 

KIITSupport New Member
New Member

Re: Reset Admin Password

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Xerox sent someone out here for $300 to reset it.  Basically, if you lose it - consder if it is worth purchasing a new printer or having it reset.

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