We changed the admin password on or Versalink C500 and now we cannot access the printer. Does anyone know how to reset the printer to factory defaults?
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You can't reset it yourself without providing Admin credentials, you will need to call Xerox and have them do it.
yes , its indeed a verry complicated process now on versalink
you need to give the counters, they based on those counters you will get a printfile, that you can print with a small utility, then the password is resetted
Xerox sent someone out here for $300 to reset it. Basically, if you lose it - consder if it is worth purchasing a new printer or having it reset.
Thank you for your help. I'm definitely a novice and I'm having the same issue. Could you explain your answer a little more? What counters?