Reset Admin Password

[SVMuseum123]

Thank you for posting this...worked awesome.  Totally what we needed to fix our problem!!! 👌

[Shinkarenko]

Hello!
I've the same issue. My xerox phaser 3435 is locked, and i haven't password, because i bought it used. How can i enter to service mode?

[henry_howto]

here is a few steps you can try in this video. https://youtu.be/E2I4mbBFOI0

[alchemist]

Xerox will charge you £366 for an engineer to change to reset the admin password.

If you're ok to factory reset your printer then just do this:

1. Hold the Home button down for 7 seconds then release it - note the "then release" 
2. Enter 6789

That gets you into Diagnostics Mode. To do the factory reset:

1. Go in to the "Devices" app
2. Scroll down and go in to the "Resets" menu
3. Select "Reset to Factory Defaults"

Worked on my C400 hopefully it works for you.

[ShawnButt]

Easy!

Click on the 'admin' username, and password '1111' (that is four 1s).

If that doesn't work, find the serial # of the device, copy/paste that serial # in place of the password.

It will open a new window and prompt you to change the password, in old password section, put in the serial number and in the new password section, put in '1111' (or whatever it is you want).

It worked for me and i know... I ain't the 'lucky' kind.

Best of luck!

[ShawnButt]

Easy!

Click on the 'admin' username, and password '1111' (that is four 1s).

If that doesn't work, find the serial # of the device, copy/paste that serial # in place of the password.

It will open a new window and prompt you to change the password, in old password section, put in the serial number and in the new password section, put in '1111' (or whatever it is you want).

It worked for me and i know... I ain't the 'lucky' kind.

Best of luck!

[LemacCorp]

The control pad and screen on the 6515 looks very similar to the C500. It's worth a shot to try.

[teacher 2020]

Will this procedure work for the Xerox 6515 work centre also? Thanks in advance for your help.

Teacher 2020

[huuhuu1175]

old device set password 1111

new device set password serial nuber device

[officegal15]

Hi Fabio,

Thank you for your help. I'm definitely a novice and I'm having the same issue. Could you explain your answer a little more? What counters?