We changed the admin password on or Versalink C500 and now we cannot access the printer. Does anyone know how to reset the printer to factory defaults?
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You can't reset it yourself without providing Admin credentials, you will need to call Xerox and have them do it.
yes , its indeed a verry complicated process now on versalink
you need to give the counters, they based on those counters you will get a printfile, that you can print with a small utility, then the password is resetted
Xerox sent someone out here for $300 to reset it. Basically, if you lose it - consder if it is worth purchasing a new printer or having it reset.
Thank you for your help. I'm definitely a novice and I'm having the same issue. Could you explain your answer a little more? What counters?
Click on the 'admin' username, and password '1111' (that is four 1s).
If that doesn't work, find the serial # of the device, copy/paste that serial # in place of the password.
It will open a new window and prompt you to change the password, in old password section, put in the serial number and in the new password section, put in '1111' (or whatever it is you want).
It worked for me and i know... I ain't the 'lucky' kind.
Best of luck!