Reset Admin Password

[KIITSupport]

Hello,

We changed the admin password on or Versalink C500 and now we cannot access the printer.  Does anyone know how to reset the printer to factory defaults?

Thanks,

Matt

[Joe Arseneau · Accepted solution]

You can't reset it yourself without providing Admin credentials, you will need to call Xerox and have them do it.

[Fabio]

yes , its indeed a verry complicated process now on versalink

you need to give the counters, they based on those counters you will get a printfile, that you can print with a small utility, then the password is resetted

[KIITSupport]

Xerox sent someone out here for $300 to reset it.  Basically, if you lose it - consder if it is worth purchasing a new printer or having it reset.

[SLemerand]

Can you also outline the number to call? Is there also a way to initiate the request thru the Support portal?

[officegal15]

Hi Fabio,

Thank you for your help. I'm definitely a novice and I'm having the same issue. Could you explain your answer a little more? What counters?

[huuhuu1175]

old device set password 1111

new device set password serial nuber device

[teacher 2020]

Will this procedure work for the Xerox 6515 work centre also? Thanks in advance for your help.

Teacher 2020

[LemacCorp]

The control pad and screen on the 6515 looks very similar to the C500. It's worth a shot to try.

[ShawnButt]

Easy!

Click on the 'admin' username, and password '1111' (that is four 1s).

If that doesn't work, find the serial # of the device, copy/paste that serial # in place of the password.

It will open a new window and prompt you to change the password, in old password section, put in the serial number and in the new password section, put in '1111' (or whatever it is you want).

It worked for me and i know... I ain't the 'lucky' kind.

Best of luck!