Reset Admin Password

[KIITSupport]

Hello,

We changed the admin password on or Versalink C500 and now we cannot access the printer.  Does anyone know how to reset the printer to factory defaults?

Thanks,

Matt

[Joe053204-hcl · Accepted solution]

You can't reset it yourself without providing Admin credentials, you will need to call Xerox and have them do it.

[Fabio]

yes , its indeed a verry complicated process now on versalink

you need to give the counters, they based on those counters you will get a printfile, that you can print with a small utility, then the password is resetted

[KIITSupport]

Xerox sent someone out here for $300 to reset it.  Basically, if you lose it - consder if it is worth purchasing a new printer or having it reset.

[SLemerand]

Can you also outline the number to call? Is there also a way to initiate the request thru the Support portal?