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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: SMart eSolutions - Device Direct Automatic meter reads and Automatic supply replenishment

Hi mrydzewski,

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CherylO-Xerox
Community Manager

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SMart eSolutions - Device Direct Automatic meter reads and Automatic supply replenishment

Product Name: Other - specify product in post

Hi, I have 3 Workcentres, a 7530, a 7556, and a 7665. All 3 were set to submit meter reads automatically in the Centerware Internet Services Smart eSolutions Setup section. The 3 machines emailed me daily with the meter reads that were sent to Xerox. I installed the Xerox XDA lite client on my pc and set it up. From that point on, I no longer get emails about the meter reads being submitted, and the Meter Assistant & Supplies Assistant no longer communicate. i understand that the XDA does this function, but I need to have the daily emails of the meter reads for my accounting department. Uninstalling the XDA client and unenrolling and reenrolling the devices in CWIS did not fix. Technical support walked me thru reenrolling, but I still dont get emails of meter reads being submitted even though the settings are correct. Any suggestions are greatly appreciated!

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