Hi, I have 3 Workcentres, a 7530, a 7556, and a 7665. All 3 were set to submit meter reads automatically in the Centerware Internet Services Smart eSolutions Setup section. The 3 machines emailed me daily with the meter reads that were sent to Xerox. I installed the Xerox XDA lite client on my pc and set it up. From that point on, I no longer get emails about the meter reads being submitted, and the Meter Assistant & Supplies Assistant no longer communicate. i understand that the XDA does this function, but I need to have the daily emails of the meter reads for my accounting department. Uninstalling the XDA client and unenrolling and reenrolling the devices in CWIS did not fix. Technical support walked me thru reenrolling, but I still dont get emails of meter reads being submitted even though the settings are correct. Any suggestions are greatly appreciated!
Thank you for using the Support Forum. Please take a look at the User Guide and make sure that you have programmed the notification properly with the correct email address. If this does not help please consider contacting your support centre again for further assistance.