Security Settings on WorkCentre 3615

[Joe Arseneau]

There is no chance the directions to do so will be allowed on this forum. Everything within Diagnostics is considered Confidential information.

You can call Xerox and get a reset code by reporting the Serial number and current meter read, there may be a cost.

[Cherylockholmes]

I know this is an old post, but since the original poster never received a correct response to the problem, and I'm in need of the same info, I figured I'd just re-open this one.  I have a WC 3615 that the default admin password isn't working on.  The user claims they never changed it, and now they want settings updated which are inaccessible without first logging in as admin.  Can someone please tell me how I can RESET THE ADMIN LOGIN if the password has been lost? Is this something I'd need to access NVM settings to do? 

[LUGUYWOW]

Thanks LouiseMiller, still waiting for more info about the solution of this issue, a little confuse because the solution I have from the forum is to "Reset Network Settings" & I'm asking for "Administrator Login" Reset, if this is the solution I'm waiting for someone to confirm me it, I already asked; just trying to go deeply to ensure not to have an additional problem with the machine, either way I'll thanks any subjections & help as always do. Thanks Forumers!!!

[LUGUYWOW]

Thanks Joe053204-xrx for your replay, the link she sent me is for "Network Settings Reset" my question is? this is the solution to "Admin Login Reset"? The problem is that I have several same machines but it's only one that has problem with the Admin Login, if I reset the "Network Settings" it doesn't affect the rest of the Devices & Printers I have in my Network? Let me know please, I have to wait to be done this issue to set the "Admin Login" in others Printers that are the same model as this one.
Thank you
LUGUYWOW

[Joe Arseneau]

Her first response here was a direct link to the directions, just click the link

[LUGUYWOW]

Thanks SheryIO for your replay, that's exactly what happen, I'm looked out, can you tell me please how I can "Reset" it please?
LUGUYWOW

[CherylO-Xerox]

Hi Luguywow,

If the machine is not taking your username and password or the default values which are username admin and the password left blank, then you are locked out and you need to reset so that you can access the settings and try again. 

[LUGUYWOW]

Hi CheryI0, thanks for your replay but, I'm not clear here, you recommended me to "Reset the Network Settings", this is the solution for the issue I have with "Admin Login"? on XEROX WorkCentre 3615 MFP, Win 7 Pro machine. Please can you help me?

Thank you.

[charlotte_mason]

Try to repeat it a few times

[CherylO-Xerox]

Hi Luguywow,

Thank you for using the Support Forum. please take a look at the solution for resetting the network setting and see if this will help with the error you are seeing.  If this does not help please consider contacting your support centre for further assistance.