We have a problem with majority of our MFPs, that after reinstalling the Xerox CentreWare Web to a new version and adding the printers to this new installation, all printers, which were connected to the old CWW server do show in the "SMart eSolutions" part, that they are having status "Registered, No Services Enabled". We recently connected 2 new printers and both of them immediately got status "Registered, Service Enabled" and started to report the Billing information correctly.
Does anybody know, what should we do or change in our setup, that all the printers from old CWW start reporting the Billing (eMetering) correctly to Xerox once again? Does Xerox has to do something on their end - like enable again the eMetering?
Thanks for any help.
Solved! Go to Solution.
Thank you for using the Support Forum. Please take a look at the blog article about connecting to the Xerox Server. There should not be any need for Xerox to do any thing on this end. If the issues continues please consider contacting your support centre for further assistance.
thanks for reply. That blog is rather about direct connection of all our printers to Xerox servers, which is not what we want. We want to have 1 internal service gather everything from our internal printers and then send it to Xerox. CWW was doing that.
We reinstalled it for the last time and kept everything on its defaults and this time the printers slowly picked up the settings and started to synchronize its e-metering with Xerox servers, thus for us this is resolved with reinstallation and keeping default for eSmart Solutions.