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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎05-28-2020 11:05 AM

Re: Supply readings not sending to Xerox.

Hello CGAHELPDESK,

I see no one has responded, so I would recommend contacting the Support Department at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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CGAHELPDESK
New Member
New Member
‎05-21-2020 11:30 AM

Supply readings not sending to Xerox.

Product Name: Xerox Remote Services
Operating System: Windows 10

Hi All,

Our ASR isn't ordering toners as the Xerox Account Management portal isn't receiving our supply readings. 

For example, please see the screenshot below. 

Capture.PNG

This workcenter printer isn't sending the readings daily as it used to do. This is the case for the majoirty of our printers. As you can see the last reading was on the 05.05.2020 which is a good 2 weeks ago. I had to reinstall the XDA I believe it has something do with that. 

Has anyone come across this before?

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