cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

Hello all

 

We have multiples Xerox copiers on place (WC5945/W7830), and are working with Papercut installed. We have some adjustments to do on some machines, but are unable to access admin mode. Anybody have a hint on this?

 

I hope somebody will be able to help, thanks in advance!

 

Martin

0 Kudos
8 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

when papercut is installed, you are doing remote authentication

 

therefore dont use admin / 1111 anymore

but use admin as login

for the password, use the password you setup on the admin account of papercut :)

 

also make sure that in papercut you enabled username/password as an authentcation option

 

alternative if you are using ldap security, you can make ldap user roles on the machine

so you can give admin  access to the machine to some specific ldap groups

0 Kudos
Highlighted
New Member
New Member

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

Hi,

 

Ty for your response.

The problem is we need to be connected on a admin local Xerox account for activated some fonctions via the service tools (like a fax).

With the Xerox C60 we can do this but not with 5945/7830. Papercut got the same configuration between both printer. With the C60 we can access on this mode by pressing user account button. With the 5945/7830 pressing the same button do nothing... Im talking about the top right access button on the screen.

 

Ty

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

Try this:

 

1.GIF

 

2.GIF

 

3.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

thats indeed also possible

 

but on c60 (fuji controller) its still possible to login as local system account

on connectkey, once xerox secure access (papercut) is enabled, is not possible to logon locally anmore

 

so you need to use our suggestions

0 Kudos
Highlighted
New Member
New Member

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

ty again !

 

I have added an ldap group with a full access user role  on the machine. When i'm trying to test and find the user (if it is a member of this group), i found no member or i got an unknow error.

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

can you post some screens of your setup?

 

also make sure on the ldap settings on the xerox machine, goto user mappings, make sure user/login name = setup as SAMACCOUNTNAME , default its setup to UID

0 Kudos
Highlighted
New Member
New Member

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

We were able to configure everything so it works now.

 

Thanks all for your help!

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Unable to access Admin mode on a WC5945/WC7830 with Papercut installed

no problem

0 Kudos