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JonathanRicaza New Member
New Member

Unexpected communication error. You can not examine at this time. Check the network connection.

Product Name: VersaLink B7025/B7030/B7035
Operating System: Windows 10 x64
Good afternoon, we have a Versalink B7025 printer, which works within a domain (we can send mail externally and internally, print on network) the problem that we present is that you can not scan in network, when choosing to scan to network, I throws the following message: Unexpected communication error. You can not examine at this time. Check the network connection.
Your help please.
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5 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Unexpected communication error. You can not examine at this time. Check the network connection.

For readability sake:

Good afternoon, we have a Versalink B7025 printer, which works within a domain (we can send mail externally and internally, print on network) the problem that we present is that you can not scan in network, when choosing to scan to network, I throws the following message: Unexpected communication error. You can not examine at this time. Check the network connection.
Your help please.

 

So theoretically, Scan would be fine if you set it up, your actually issue is that you can't simply browse the LAN for shares. That would imply a Firewall or that the printer doesn't have DNS set up. In either case, simply creating some scan workflows would eliminate the hassle, because browsing will always be a slow process that involves a lot of typing at the printer, where as the linked method is just setting it up once and then picking from a list ever after

 

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Joe.
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JonathanRicaza New Member
New Member

Re: Unexpected communication error. You can not examine at this time. Check the network connection.

Good morning, and thanks for answering. the DNS configuration is configured, in the case of the Firewall (Fortinet) I will talk with my provider. How can I create workflows for scanning?

1.JPG

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Unexpected communication error. You can not examine at this time. Check the network connection.

Again, for readability I will take your text out of those boxes:

Good morning, and thanks for answering. the DNS configuration is configured, in the case of the Firewall (Fortinet) I will talk with my provider. How can I create workflows for scanning? 

PLease follow the 2nd link in my previous post which shows this

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Joe.
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rdaniels2 Valued Contributor
Valued Contributor

Re: Unexpected communication error. You can not examine at this time. Check the network connection.

Hey Jonathan,

In the manual for the device there should be a section to setup this scan to workflow. You'll need to have a computer / Network share to point to, once that is done, You should be able to setup the scan to with out a problem.

Here is a link that might help.

http://www.support.xerox.com/support/versalink-b7025-b7030-b7035/documentation/enus.html

Randy
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rdaniels2 Valued Contributor
Valued Contributor

Re: Unexpected communication error. You can not examine at this time. Check the network connection.

Opps, stepping on your toes again.
Randy
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