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SchoolTech
New Member
New Member

User unable to print, those other users with same account can.

Product Name: VersaLink C7025
Operating System: Windows 10

Hello there, any help would be very appreceated. I've got a user who can not print to this one printer. They can print to other printers, just not this one. In this office, we have this section of the office use the same account. She gets the prompt for the password, but then we get a job deletion report, with the reason for delection being "(016-757) Invalid User". Any help with this would be very helpful yall,

Thanks,

SchoolTech

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CathyO-Xerox
Community Manager
Community Manager

Re: User unable to print, those other users with same account can.

Hello SchoolTech,

If you can, I would recommend deleting their user account and creating a new one.

Thanks,
CathyO-Xerox
Community Manager

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Leslieee
New Member
New Member

Re: User unable to print, those other users with same account can.

A user in my department can't print using her AD account, but if she.  some odd reason), but if I save them, they print fine - this is sporadic though, so you  Are they using the same machine, or another when testing with the  This user can print reliably to another printer in my network but not  mapping drives, MS Office account, etc. although I do have the user's  You must restart back to normal mode before you will be able to install the printer again.  (HP) support people to log in to the computer and try the same thing .

 

 

iMessage

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