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GI_Adrian New Member
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Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: Windows 7 x64

We finished deploying Versalink C405, B405, B605 and a AltaLink C8045.  Updated Chrome to Version 74.0.3729.131 today and now I cannot get to any of my machines execpt for the C8045. Xerox-The requested operation cannot be processed.pngError - C405

Machines are running fine, people are printing with no problems.  I just cannot get to the web interface on any of the VersaLinks.  Similar issue to this Post  only that It's not a login issue.  I have not locked out the accounts and reboots did nothing for me.  I finally broke down and decided to use IE just to test and low and behold it works.  What do you know.

Xerox-ChromeVsIE.pngChrome Vs IE

I've used Incognito, cleared my Cache, rebooted my computer, changed the IP on the printers, set it from Static to DHCP then back to Static. Unsuccessful.   I;ve now tested on two other Win 7 machines and got the same results.  Chrome will not work and IE does.

Surprisingly (I know, I know) we also have Win XP machines and it does work on XP and Chrome but again its an older chrome as it cannot get any updates.  So maybe its a chrome update thing.

I'm currently looking to see how I can revert back the update in Chrome to test but in the meantime is anyone else having this issue?

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Analyst Nation Moderator Joe053204-hcl
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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Chrome 74 is the only browser with the issue, downgrade Chrome and it will work again.

As far as I know, nobody has figured out what they did to it, but it is absolutely Chrome 74 that caused it, maybe they created a bug, maybe they implemented a security nobody else has, maybe they dropped a protocol (Similar effect happens to Chrome if you disable SOAP on the printer, similar, but not the same, so don't bother going in and messing wiht it, I did for hours and got nowhere)

Edge browser also does it if you are on the Insider fast lane, so it would seem Chromium may be the source of the problem (Chrome is built on Chromium, and EDGE is moving to it)

It isn't just the C405 either, it is every Xerox VersaLink product.

You are far from the only one who noticed. Another guy posted a few hours ago.

I actually came across it back on April 30th. Xerox knows about it, no idea if Google does (or cares)

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Joe
GI_Adrian New Member
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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I see.  As much as I love chrome, garsh darnet chrome why?  Any hoot downgraded to 73 and all is well in the world.   Thank you Joe053204-hcl for info and I really hope google can fix whatever they did or Xerox to update the security.

Here is the link I found for an Offline installer of version 73.

Xerox-Fix.png

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Analyst Nation Moderator Joe053204-hcl
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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If you install Google Canary (Which is beta Chrome, right now it is Version 76.0.3790.0 (Official Build) canary (64-bit) ) the issue still occurs, so it seems it won't be fixed soon.

Chrome also has an option to report issues like this ala Hamburger menu > Settings > About Chrome > Report an issue. But I can't figure out exactly what to report since I doubt they have access to a VersaLink device, and I don't know exactly what is causing it.

Only way to really diagnose what is happening is through the developer console, but I don't understand much past basic HTML and am utterly useless at Javascript, and don't have the time to install Chrome 73 and Canary on one PC, load the same page on both browsers and compare the data.

I can confirm that Xerox developers have had the issue escalated to them in france, the ID is CQGbl01337152, at this moment, nothing has been logged it the escalation.

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Joe
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tc11 Frequent Member
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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We just noticed this issue today. As a side note, I found out that Firefox works as well to access the web page. Our default browser is Google Chrome though.
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Analyst Nation Moderator Joe053204-hcl
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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Sentence 1 in the posted solution  "Chrome 74 is the only browser with the issue, downgrade Chrome and it will work again"

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Joe
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tc11 Frequent Member
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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My apologies Joe.
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8ternity Frequent Member
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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It's also present on Version 75.0.3770.80 (Build officiel) (64 bits).  Since the version 74. 

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Fabio Valued Advisor
Valued Advisor

Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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fixed in firmware release xx.45.61 , so seems to be a versalink issue after all :)

 

from rls notes : Unable to log into printer webui as admin when connected with Google Chrome version 74.0.3729.131.

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Analyst Nation Moderator Joe053204-hcl
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Re: Versalink C405, B405, B605 error on Chrome - The Requested operation cannot be processed

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It was already fixed in Chrome Canary for a while, so I don't know what Xerox could have done in firmware

1.JPG

Chrome 75 on the left, 77 on the right

dsf.jpg

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Joe
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