Versalink c405 error - The Requested operation cannot be processed

[L_G_z]

Hello,

We just finished configuring our c405 and went home for th eweekend. Upon our return on Monday (today) the printer's web interface would not allow us to login anymore. I cannot seem to do anything from teh web interface. I can login from teh device front panel... I tried adding the device certificate to my local store and added the original hostname to the local hosts file (we renamed the device at some point).... I even tried disabling SSL. No luck. Any idea what's going on here? Will I need to factory reset this device?

Thanks!

L_G_z

[Joe053204-xrx]

That looks like what happens with a browser cache when you apply a setting that would require it to reboot.

The fix can be

1. Use another browser

2. Clear the cache of the current browser

3. Reboot the PC

[L_G_z]

Have tried a few different browsers, and I've found that chrome works... but only on one of the printers. When using my Mac and Chrome, I do see an error "Failed login attempt limit has been reached. Access denied." So, maybe one of my colleagues tripped this. I'll look for a method to reset that counter and then see if I can access via the other browsers.

[Joe053204-xrx · Accepted solution]

3 failed logins (in a row) will block you as this one has.

You just have to reboot it.

[L_G_z]

Thanks! Also found out that one of our work colleagues changed teh password. Yeah, that'll do it, too!
I am also seeing some odd browser behavior (System is currently patched Win 10 x64):
Edge - Upon initial connection, I am presented with the error: The operation cannot be processed". I click OK and proceed to the login page. After entering the correct credentials, the landing page is bounced between ...index.html and ...index.html#hashHome

IE (11) - Cannot even connect to one of my devices due to certificate errors. The device that prevents me from connecting only shows the following error: DLG_FLAGS_SEC_CERT_CN_INVALID. I am not sure why one device will allow me to connect using IE and the other will not.
Chrome: No issues. I can proceed past the initial certificate errors, but no problems past that.

We have a Win 8.1 system here that cannot connect at all, on any browser, and gets the dancing pages issue (same as my Edge issue).

Lastly, on my Macbook, using Safari, I can connect just fine, same as when using Google Chrome.
If I need to move this issue to a new post, or different category, please let me know.

Thanks!

L_G_z

[Joe053204-xrx]

I would just use the browser that does work to disable HTTPs.

Then verify all browsers work in all OS's.

Then create a new cert and enable HTTPs again on the printer and test again.