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Technical Escalation Service Provider
Technical Escalation Service Provider

Web Page opens in user mode

Product Name: Xerox PrimeLink® C9065/C9070 Printer
Operating System: Windows 10 x64

Good Day

New Install of PrimeLink C9065.

We cannot get a login prompt on the CWIS page. It automatically opens to "user" mode. When I try to make changes to address  or view the address book it comes up "failed to Login" but no prompt to change access level to "admin"

We set the admin access on the IOT to "admin" and "1111" 

This did not change the web access and it still loads to user mode and no "admin" prompt

This is  urgent as I need to me changes and it is a competitive knockout .

Many thanks for all input and support

Wayne

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3 Replies
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Valued Advisor
Valued Advisor

Re: Web Page opens in user mode

Hi,

Use IE, Edge, Firefox instead of Chrome to login and to make changes on CWIS. Chrome is known to have some issues in accessing CWIS.

 

Gabi

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Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Web Page opens in user mode

Hi , Thanks for your response

We have used the other 3 web browsers with same results so it is a setting on the IOT I believe but can't find anything in searchlight for the Primelink showing a solution for this issue.

Kind regards

Wayne

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Valued Advisor
Valued Advisor

Re: Web Page opens in user mode

Hi,

I foud next solution for 550, but not sure if it work also for PrimeLink:

CWIS did not like some settings that were changed and locked it up.

Run special boot mode: Hold "Energy Saver+Stop+3" while powering on the machine.

Then have customer reconfigure CWIS.

 

Gabi

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