WorkCentre 6515 - Locked Out. How to reset?

[EverestMtz]

Hello, I have the same problem with the administrator password, I need to be unlocked, I am in Monterrey Mexico, but I have not been able to communicate with support, can someone of you give me support to remove the admin password please?

[jamesnb]

Hi there,

I have the exact same problem and here is what I did to solve it:

1/ You must contact Xerox technical support, only the Tech can help with this issue

2/ Provide your printer SERIAL NUMBER to the Tech

3/ The Tech will then send you a .txt file, called RESET.PJL. Save this file on your desktop (or somewhere you know)

4/ Go to the printer web-based management interface, and select "Submit File" at the bottom of the front page

5/ Select the RESET.PJL file that you saved in step 3 above

6/ Voila, your admin password is reset to be the Serial Number of the printer (ones that you  provide in step 2)

So far, this is the ONLY way that works. Nothing else