I have the exact same problem and here is what I did to solve it:
1/ You must contact Xerox technical support, only the Tech can help with this issue
2/ Provide your printer SERIAL NUMBER to the Tech
3/ The Tech will then send you a .txt file, called RESET.PJL. Save this file on your desktop (or somewhere you know)
4/ Go to the printer web-based management interface, and select "Submit File" at the bottom of the front page
5/ Select the RESET.PJL file that you saved in step 3 above
6/ Voila, your admin password is reset to be the Serial Number of the printer (ones that you provide in step 2)
So far, this is the ONLY way that works. Nothing else
Hello, I have the same problem with the administrator password, I need to be unlocked, I am in Monterrey Mexico, but I have not been able to communicate with support, can someone of you give me support to remove the admin password please?
I had the same problem a few weeks ago; please read my post from a few days ago:
09-21-2020 02:58 PM
"I called Xerox support a week ago, was transfered to Second Level. They said the could reset the printer over the Internet via Network Sharing if I had any Windows PCs in the house. Unluckily for me, the five computers in the house are all Macintosh, so they arranged to have a Xerox tech come to my home and reset the printer. It took only a couple of minutes after connecting his laptop to the printer via Ethernet."
Software Version: 1.57.3 Serial Number: 3740252363
I have found I am locked out of the printer admin settings, despite knowing the admin password. I have tried the serial number too which was the default before. I have tried through the web app and the printer. It locked me out till reboothed when I can get more tries. Still no better.
I am stuck. One odd thing I have noticed is that after typing in the characters which appear as dots and pressing enter, there are extra dots added which make me think something is adding to the passord which does not then validate.
It used to be fine.
How do I reset or log in now?
What you say is could possibly be true.
As a Mac user for many decades, I long ago I got used to businesses large and small not dedicating much in the way of resources to Macintosh support. I would say that most long-time Mac users have come to terms with the idea of going it alone. So I was only slightly disappointed when told "if only you had a PC we could fix you right up!"
I'm always appreciative of any support offered, so while in this case I had to jump through more hoops than I would prefer (or perhaps more accurately, the gentleman who had a two-hour round trip drive to get from his office to my location), all is well that ends well.
I'm glad to hear that you got this resolved. I had to go visit a customer recently for the same reason that you needed a visit. It is surprisingly hard to direct print the filetype required to reset the password using recent versions of macOS.
Thank you for that information. It appears, however, that neither of those procedures can be done by the home user.
FWIW: I called Xerox support a week ago, was transfered to Second Level. They said the could reset the printer over the Internet via Network Sharing if I had any Windows PCs in the house. Unluckily for me, the five computers in the house are all Macintosh, so they arranged to have a Xerox tech come to my home and reset the printer. It took only a couple of minutes after connecting his laptop to the printer via Ethernet.
Thanks for your help.
Have you resolved this issue yet? There are 2 ways to resolve it that I know if in your situation.