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WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NTP)

I get this error and I have to restart the machine.

17-570-00 

Network Time Protocol (NTP) communication error. Machine time may be inaccurate. User intervention is required to verify Network Time Protocol server settings, operability, and machine time. The machine is available.

Trained

 

I have had this problem for over a year now and all the new updates have not ben helping.

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Valued Advisor
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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

when configuring make sure that your gateway and dns settings are correct , also your firewall must allow traffic through port 80 and 443 from the machine to internet

what ntp server have you setup ?

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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

Thanks for swift response. I am able to print the trouble is when the document has a .png included or layered pdf.

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Valued Advisor
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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

that has nothing todo with that ntp error :)

 

what is your fiirmware level? also have you tried updating drivers?

 

in the first firmware releases the machine controller went offline, that was fixed in newer firmware

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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

The firmware 061.090.221.22201. I recreate the network error with the same situation i mentioned with the transparent image in word document

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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

what error do you actually have when printing that kind of document? do you get an error sheet or something? have you tried upgrading your mac drivers to vs : OSX Univeral Driver_v2_41_0_636

 

thats the latest version atm, call xerox to obtain it since its not on the download site yet

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Re: WorkCentre 7755 network failure when printing graphic on Mac 10.5/10.6 Network Time Protocol (NT

I have done the upgrade. However hi-res pictures gets caught in the print cue and produces the same network error. Could it the size of the onboard memory? The file is 1.5MB it doesn't make sense.

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